SalesOutlook System Requirements

This table defines minimum and recommended requirements to run SalesOutlook. Exceeding the minimum recommendations will improve system performance. The exact requirements for your environment may vary depending on several factors, including: number of users, version of Exchange Server, amount of data, network congestion and etc.

Server	Hardware Configuration	Software Configuration
Exchange Server	Minimum:Intel-compatible Pentium 500 Mhz or higher, 512 MB RAM or higher, 250 MB free disk space, CD-ROM drive * Sufficient free disk space for large Public Folder Store Recommended: Dual or Quad Processor 2Ghz, or higher, 2+ GB RAM and 16+ GB SCSI HDD in RAID configuration.	Exchange 2000 or 2003 with latest service packs installed.  Exchange 5.5 supported only for SalesOutlook Client for Microsoft Office / Outlook. Optional: Exchange Workflow Designer if using server-side workflow or SalesOutlook Active Security Module.  Exchange 200x only. Outlook Web Access 200x.  Ships with Exchange 200x.
Operating System	Recommended: Windows XP Professional Windows 2000 Windows 2003 Server Windows 2003 SBS Windows Tablet PC Windows Pocket PC Not Recommended: Windows NT 4.0 Windows ME Windows 98 Windows CE	Windows NT4.x SP6a or later, Windows 2000 SP3 or later, Windows XP SP1 or later (XP SP2 is strongly recommended), Windows ME / 98 with latest Service Packs installed, or Windows Server 2003 Pocket PC devices running the Intel X-Scale, Strong ARM and Hitachi processors are supported in addition to hand held pc’s running Windows CE platform, in addition to Microsoft ActiveSync Pocket SalesOutlook and PocketSync for Pocket SalesOutlook are required for full Pocket PC support and are sold separately.
Database Connectivity		ODBC User Data Source Name of SalesOutlookReports pointing to SalesOutlookReports.mdb file in {username}\Application data\SalesOutlook folder on local hard drive. Note: This is automatically created by the SalesOutlook 4.1.x or later installation program. MDAC 2.6 or later – MDAC 2.8 or later strongly recommended. Jet 4.0 SP6 or later – Jet 4.0 SP8 strongly recommended (included in WinXP SP2).

Configuration Item	Mobile Clients	Lan Clients	PDA Clients
Hardware	Minimum: Intel-compatible Pentium 500Mhz or higher, 128 MB RAM or higher Recommended: Intel-compatible Pentium 1Ghz or higher, 256 MB RAM or higher.Fast IDE hard drive 7200rpm.	Minimum: Intel-compatible Pentium 500Mhz or higher, 128 MB RAM or higher Recommended: Intel-compatible Pentium 1Ghz or higher, 256 MB RAM or higher. Fast IDE hard drive 7200rpm.	Pocket SalesOutlook Pocket PC (Pocket PC 2002 and later must have Embedded VB legacy compatibility files installed) PDA Contact Sync Pocket PC (limited) Palm OS (limited) Blackberry (limited) Cell Phones (limited) (PDA Contact Sync feature support depends on device and vendor-provided sync software and Microsoft ActiveSync capabilities.)
Synchronization mechanism	Microsoft Exchange Exchange RPC supported only with Outlook 2003 and Exchange Server 2003.  Cached Exchange Mode recommended for Outlook 2003.	Microsoft Exchange Exchange RPC supported only with Outlook 2003 and Exchange Server 2003.  Cached Exchange Mode recommended for Outlook 2003.	Microsoft ActiveSync for Outlook combined with PocketSync or PDA Contact Sync from SalesOutlook
Collaboration Data Objects (CDO)	CDO 1.21 or later (Outlook Setup Option in Outlook 2003 and is NOT installed by default.  Outlook 2000 and XP include this when Outlook is installed in Corporate / Workgroup mode.)	CDO 1.21 or later (Outlook Setup Option in Outlook 2003 and is NOT installed by default.  Outlook 2000 and XP include this when Outlook is installed in Corporate / Workgroup mode.)	Not Applicable
Application Software	Office 2000 SR-1a or later **, Office XP SP3 or later, Office System 2003, Outlook 200x* Crystal 9.x Professional or Developer (to design/edit reports only) SalesOutlook 4.0.x or later	Office 2000 SR-1a or later **, Office XP SP3 or later, Office System 2003 SP1 or later, Outlook 200x* SalesOutlook 4.0.x or later	PocketSync for Pocket SalesOutlook Pocket SalesOutlook (Pocket PC 2002 and later must have Embedded VB legacy compatibility files installed Free download from Microsoft.) PDA Contact Sync from SalesOutlook (included in SalesOutlook 4.4.0 and later.)

** Office 2000 / Outlook 2000 Support

Due to known flaws in Office 2000, and especially in Outlook 2000, SalesOutlook will no longer officially support Office / Outlook 2000 as of January 1, 2006.  This is due to the fact that mainstream support from Microsoft for the 2000 versions of Microsoft Office officially ended and Microsoft will no longer be releasing service packs and/or bug fixes for Office 2000 products.  Therefore, there are no known resolutions to certain issues that users experience when operating SalesOutlook within Outlook / Office 2000. 

Please include plans to upgrade all instances of Office / Outlook 2000 to Office / Outlook XP SP3 or later.  However, you may continue to use SalesOutlook with Outlook / Office 2000 SR-1a or later, but some functionality may be reduced and certain exceptions may be thrown from time to time that diminishes the experience and productivity of SalesOutlook users running Office / Outlook 2000.  SalesOutlook, Inc. will not be able to assist you or resolve these issues as long as you run SalesOutlook on an unsupported version of Microsoft Office.  There are no known workarounds or fixes other than to upgrade Microsoft Office to a more recent version that is officially supported by Microsoft Corporation and by SalesOutlook, Inc.